Refund policy
Return & Refund Policy
At The Glow Edit, we carefully select our beauty products with the goal of providing a positive shopping experience. We also understand that circumstances may arise where you need to send an item back. The policy below outlines our return requirements, refund procedures, and how we handle problems with delivered orders.
Returns Within 30 Days
Customers may submit a return request within 30 days after the order has been delivered.
To qualify, the product must generally:
Be unused and unopened;
Remain in its original condition;
Include its original packaging and any accompanying materials;
Have all sanitary, security, and protective seals intact; and
Include valid proof of purchase or the corresponding order number.
Merchandise that has been altered, used, or damaged after receipt may not be accepted.
Beginning the Return Process
Before shipping anything back, please contact trungdcna17@gmail.com.
Your return request should include your order number, the product you wish to return, and the reason for your request. Photos should also be provided when you are reporting a damaged, defective, or incorrectly delivered product.
We will review the information and, if the merchandise is eligible, send you instructions for completing the return.
Please wait for our return instructions before mailing your package. Unsolicited returns may be refused or may not qualify for reimbursement.
Special Conditions for Beauty Products
Because cosmetics, skincare, and personal-care products are intended for personal use, hygiene considerations affect whether they can be returned.
A beauty product generally cannot be accepted as a standard return after it has been opened, tried, applied, used, or had its sanitary seal broken.
These restrictions apply primarily to ordinary returns such as a change of mind. If a product arrived damaged, defective, or was not the item you ordered, please report the issue to us so it can be evaluated separately.
Merchandise We Cannot Normally Accept
Unless otherwise required under applicable law, the following are generally not eligible for return:
Cosmetics or skincare products that have been opened or used;
Merchandise with a broken or missing hygiene seal;
Gift cards;
Complimentary products, samples, and promotional gifts;
Items clearly designated Final Sale; and
Products damaged after delivery through misuse, improper care, or inappropriate storage.
If you are unsure whether your purchase falls into one of these categories, contact our customer service team before attempting a return.
Damaged, Defective, Missing, or Incorrect Products
We encourage customers to inspect their packages shortly after delivery.
If your shipment arrives with a damaged or defective product, an item is missing, or you receive merchandise different from what you purchased, notify us promptly at trungdcna17@gmail.com.
Please send your order number, a description of the issue, and clear photographs of the product and packaging where applicable.
After reviewing the claim, The Glow Edit will determine an appropriate resolution. Depending on the circumstances, this may involve a replacement, refund, or another suitable solution.
Return Delivery Expenses
For an eligible return made because the customer changed their mind, selected the wrong product, or no longer wants the merchandise, the customer is responsible for return shipping costs.
We encourage you to use a trackable delivery service. Keep your tracking information until your return and refund have been completed, as we cannot guarantee receipt of packages lost while being returned.
When an approved return results from a fulfillment error or an eligible damaged or defective product, The Glow Edit will provide return instructions and arrange or cover applicable return shipping expenses where appropriate.
Original delivery charges are ordinarily non-refundable unless the return results from our error or applicable law requires otherwise.
Inspection of Returned Products
Every authorized return may be inspected after arrival.
We may check the product itself as well as its packaging, seals, labels, and other components to determine whether the return requirements have been satisfied.
We will notify you of the result after completing our review. A product that does not meet the applicable return conditions may not qualify for reimbursement.
Receiving Your Refund
When a refund is approved, the amount due will be returned to the original payment method used for the transaction.
We typically submit approved refunds after the returned merchandise has been inspected. Once issued, please allow approximately 5–10 business days for the credit to appear.
Your bank, credit card company, or other payment provider controls the final posting time, so processing periods may differ.
If more than 10 business days have passed since we confirmed that your refund was issued and you still have not received the funds, please contact us.
Exchanges
Instead of processing a standard direct exchange, we generally recommend returning the eligible original product and placing a separate order for the item you would like instead.
This helps ensure that your preferred product is available and allows the new order to be processed independently.
If an exchange or replacement is needed because we sent an incorrect product or the merchandise arrived damaged or defective, contact us first so we can determine the appropriate solution.
Sale, Promotional, and Final Sale Merchandise
Products purchased at a promotional or discounted price are not automatically excluded from our return policy.
Eligible sale merchandise may be returned under the same requirements described in this policy unless it was clearly marked Final Sale at the time of purchase.
Final Sale merchandise generally cannot be returned because of a change of mind. This does not limit any consumer rights that cannot be waived under applicable law.
Canceling or Updating an Order
If you need to cancel an order or correct information after placing it, please contact us promptly.
We will attempt to accommodate the request while the order is still awaiting fulfillment. Once processing or shipment has begun, however, we cannot guarantee that an order can be modified or canceled.
After an order has shipped, eligible products may instead be returned after delivery in accordance with this policy.
Returned-to-Sender and Unclaimed Orders
Please make sure your delivery address is complete and accurate before submitting an order.
When a package is returned because of inaccurate customer-provided shipping information, refusal of delivery, or failure to claim the shipment, reasonable shipping and return costs may be deducted from any eligible reimbursement where permitted by applicable law.
Need Help?
For questions concerning return eligibility, refunds, damaged merchandise, or another issue with your purchase, please reach out using the contact details below. Please contact us before returning any merchandise so that we can provide the appropriate instructions.
The Glow Edit
Address: 1148 Lion Way, San Antonio, TX 78251, United States
Phone: (210) 767-9942
Email: trungdcna17@gmail.com
Last updated: August 23, 2026