Shipping policy
Shipping Policy
At The Glow Edit, we believe clear delivery expectations are an important part of a positive shopping experience. This Shipping Policy explains our U.S. shipping coverage, available delivery services, applicable rates, estimated transit times, and procedures for common shipment-related situations.
Where We Deliver
The Glow Edit currently provides shipping within the United States only. We do not offer international shipping.
To ensure successful delivery, customers must provide a complete and accurate U.S. shipping address when placing an order.
Order Processing & Fulfillment
Once an order has been successfully submitted and payment has been confirmed, it enters our fulfillment process. This stage may include order verification, item preparation, packaging, and transfer to the selected shipping carrier.
Please note that processing time is separate from the estimated delivery time associated with your selected shipping method. The transit estimates below begin after the order has been shipped.
Orders placed on weekends or U.S. federal holidays may begin processing on the following business day.
Shipping Rates & Delivery Times
The Glow Edit offers the following shipping options for eligible U.S. orders:
Shipping Method Estimated Delivery Shipping Rate
Express 1–2 business days $15.00
Standard 3–5 business days $8.00
Standard – Orders $70.00 and Up 3–5 business days FREE
For Standard Shipping, orders below $70.00 are charged $8.00. Qualifying orders with a value of $70.00 or more receive Free Standard Shipping.
Express Shipping is available for $15.00 with an estimated transit time of 1–2 business days.
About Delivery Estimates
The delivery windows listed above are estimated carrier transit periods and are not guaranteed arrival dates.
Business days generally exclude Saturdays, Sundays, and U.S. federal holidays. Actual delivery may take longer due to weather conditions, carrier congestion, transportation interruptions, seasonal demand, or other circumstances beyond our reasonable control.
Shipping Confirmation & Tracking
After your package has been handed over to the carrier, tracking details will be sent to the email address associated with your order when tracking is available.
Please allow time for the carrier to scan the package and activate the tracking number. Tracking information may not update immediately after you receive your shipment confirmation.
Incorrect or Incomplete Addresses
Customers are responsible for checking their shipping information before completing checkout. Please make sure your recipient name, street address, apartment or unit number where applicable, city, state, and ZIP code are entered correctly.
If you notice an error after placing your order, contact The Glow Edit promptly. We will make a reasonable effort to update the information before shipment; however, we cannot guarantee changes once an order has entered fulfillment or has been transferred to the carrier.
We are not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
Undeliverable & Returned Orders
Packages may be returned to us when a carrier cannot complete delivery because of an invalid address, missing address information, unsuccessful delivery attempts, refusal of delivery, or another carrier-related reason.
If your order is returned to The Glow Edit, please contact us so we can review the circumstances and determine the available options. Additional shipping charges may apply if reshipment is requested due to an address error or another issue attributable to the information provided with the order.
Delayed Shipments
Occasional delays may occur after a package enters the carrier's network. If your order has not arrived within the estimated timeframe, we recommend checking the latest tracking information first.
For shipments showing an unusual or extended delay, please contact us with your order details so we can review the available information and assist with the next appropriate steps.
Lost or Damaged Packages
If you believe your package has been lost while in transit or it arrives with apparent shipping-related damage, please contact The Glow Edit as soon as possible.
Provide your order details and relevant information about the issue. We will review the circumstances and, when appropriate, assist with a carrier inquiry or determine what resolution may be available.
Updates to This Policy
The Glow Edit may update this Shipping Policy when necessary to reflect changes in our fulfillment operations, carrier services, shipping rates, or delivery procedures.
Any revised version will be published on our website and will apply to applicable orders placed after the updated policy takes effect.
Contact Information
For questions regarding shipping, delivery, tracking, or an order in transit, please contact us:
The Glow Edit
Address: 1148 Lion Way, San Antonio, TX 78251, United States
Phone: 210-767-9942
Email: trungdcna17@gmail.com